What Is myGov?

myGov is the Australian Government's centralised online portal that lets you access a wide range of government services using a single login. Rather than managing separate accounts for the ATO, Medicare, Centrelink, and other agencies, myGov links them all together for a simpler, more secure experience.

What Services Can You Link to myGov?

Once your myGov account is set up, you can link it to a growing number of government services, including:

  • Australian Taxation Office (ATO) — lodge tax returns, manage your super, view income statements
  • Medicare — claim rebates, update details, view claim history
  • Centrelink — manage payments, report income, update circumstances
  • My Health Record — access your medical history, prescriptions, and test results
  • Child Support — manage child support arrangements and payments
  • National Disability Insurance Scheme (NDIS) — access your NDIS plan
  • Australian JobSearch — manage job seeker obligations

What You Need Before You Start

Before creating your myGov account, make sure you have the following ready:

  1. A valid email address (used as your username)
  2. A mobile phone number (for security codes via SMS)
  3. At least one of the following for identity verification: Medicare card, Australian passport, or a recent ATO Notice of Assessment

Step-by-Step: Creating Your myGov Account

Step 1: Go to the myGov Website

Visit my.gov.au in your web browser. Always type the address directly rather than clicking links in emails to avoid phishing scams. Look for the padlock icon in your browser's address bar to confirm you're on a secure site.

Step 2: Select "Create a myGov account"

On the myGov homepage, click the "Create a myGov account" button. You'll be taken through a short registration process.

Step 3: Enter Your Email Address

Type in a valid email address. This will become your myGov username. You'll receive a confirmation code at this address, so make sure you have access to it.

Step 4: Set a Strong Password

Choose a password that is at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information like your birthday or name.

Step 5: Verify Your Mobile Number

Enter your mobile number. A one-time security code will be sent via SMS. Enter this code to verify your number. This is part of myGov's two-factor authentication (2FA) system.

Step 6: Set Up a Secret Question (Optional but Recommended)

You may be prompted to set a secret question for account recovery. Choose something only you would know and keep a record of your answer in a secure location.

Step 7: Link Your Services

Once your account is created, you can start linking government services. Each service requires a brief identity check using information specific to that agency — for example, linking Medicare requires your Medicare card number and a reference number from a recent statement.

Tips for Keeping Your myGov Account Secure

  • Never share your myGov username or password with anyone, including government staff.
  • Always log out after each session, especially on shared devices.
  • Enable the myGov app for an extra layer of security through push notifications.
  • Be alert to phishing emails — myGov will never ask for your password via email.
  • Regularly review your account activity for any unfamiliar logins.

Need Help?

If you encounter issues during setup, the myGov Help Centre (accessible from the myGov login page) offers written guides, video tutorials, and a contact number for the myGov helpdesk. Support is available Monday to Friday during business hours.